Building efficient operational support and monitoring tools for 24/7 mobility business. Establishing of SLA based processes for support and infrastructure teams.
Professional knowledge and skills:
• People Management and Team Transformation
• Team Management and Servant Leadership
• Project Management
• Product Management
• Key Stakeholders Management
• Risk Management
• Business Development and Business Analysis
• Agile Methodologies
• Building Monitoring systems
• Building and launching IT Operations and Emergency Support (24/7)
• Building and launching Support/Helpdesk Teams