Anna Kainova

I'm a results-driven Key Account Manager with a background in Sales, Customer Success, and Project Management. With over 8 years of experience in tech, I have built successful client relationships, driven revenue growth, and consistently exceeded sales targets. I am skilled in understanding customer needs and working cross-functionally to achieve business objectives. My passion lies in connecting technology with human needs, whether through leading global sustainability projects that impact over 30,000 children or mentoring B2B startups. With a unique blend of Customer Success, Sales, and Project Management experience, I have built and scaled CS operations across various markets and industries. Recognized CS/AM Advocate with expertise across multiple markets, I am happy to support you in the following areas: 1. Establishing a Customer Success/Account Management department 2. Planning Customer Success processes, from sales handoff to renewal 3. Building customer journey maps and optimizing the post-sales funnel 4. Nurturing long-term planning of customer-facing operations and revenue generation opportunities from existing customers 5. Segmenting your book of business to prioritize customer outreach and support levels